Refund and Returns Policy
This policy applies to travel and destination-management services sold by SABTOUR (Book 4 Bed), operated by Echo Sosyal Org. Taş. Turz. San. ve Tic. Ltd. Şti. (brand: SABDMC Türkiye). Book 4 Bed Turizm Seyahat Acentası is an A Group travel agency licensed by TURSAB under document number 12309.
We do not sell physical retail goods. Product-return rules for unused items, original packaging, gift cards or software do not apply. Cancellations and refunds follow the type of travel service, supplier conditions, and the schedule below.
1. Scope
Covers airport transfers, daily and multi-day tours, hotel and package reservations made through us, MICE programmes, sports tourism (including football and golf groups), private vehicle hire, and related ground services in Turkey.
Where a hotel, airline, venue, incoming operator or sports club supplies part of the booking, that supplier’s cancellation rules apply as well. If the supplier is stricter than we are, the supplier’s rule governs that component.
2. How to cancel or request a refund
Send a written request to [email protected] before the service date. Include booking reference, passenger names, service date and reason. Notices to drivers, guides or hotel staff are not valid.
The cancellation date is the working day we receive the e-mail in office hours (Monday–Friday, 09:00–17:00, Turkey time). Messages after hours count as the next working day.
3. Standard cancellation schedule
Unless the booking confirmation, group contract or supplier tariff says otherwise:
| Notice before service date | Standard tours & transfers | Hotels / packages / MICE / sports |
|---|---|---|
| 31 days or more | Full refund minus 10% admin fee | Supplier rules; unused agency fee refundable minus 10% |
| 15–30 days | 50% refund | Supplier rules; agency fee non-refundable |
| 8–14 days | 25% refund | Generally non-refundable unless the supplier allows |
| 7 days or less, no-show, or unused service | No refund | No refund |
The administration fee covers reservation handling and payment processing.
4. Generally non-refundable once confirmed
- Peak dates (public holidays, New Year, bayram, major events)
- Non-refundable hotel rates, prepaid allotments and group blocks after the release deadline
- Event tickets, skip-the-line entries, balloon flights, yacht charters and similar dated attractions
- Custom private programmes after planning and supplier deposits are committed
- Visa support, meet-and-greet or any service already performed
- No-show, missed pickup window, or unused parts of a package after the service has started
5. Changes instead of cancellation
A date, hotel, vehicle or itinerary change is a new booking if the original reservation cannot be reused. If it can be reused, a change fee of up to 10% plus any supplier price difference may apply. Changes 7 days or less before the service may be refused.
6. If we change or cancel the service
We may modify or cancel for operations, weather, safety, low participation on a shared departure, or events outside our control. You may then choose a comparable alternative on an agreed date, or a full refund of the cancelled service (without the Section 3 admin fee). Independently booked flights, extra hotel nights and personal expenses are not refunded by us.
7. Force majeure
Natural disaster, epidemic or official travel bans, strikes, unrest, airport closure or government acts: we refund only what we actually recover from suppliers after documented third-party costs. Travel insurance is strongly recommended.
8. How refunds are paid
Approved amounts go back to the original payer and original method (bank transfer, card, or the sending agent’s channel). No cash at the airport and no payment to a different person unless agreed in writing.
After written approval, bank refunds are normally completed within 14 business days. FX differences and correspondent-bank charges are borne by the recipient unless the refund is due to our error.
If a refund seems late: check the original paying account, then the bank or card issuer, then write to [email protected] with the booking reference if it is still missing after 14 business days from our confirmation e-mail.
9. Service complaints (not “returns”)
A tour or transfer cannot be returned in its packaging. If the service is defective or not delivered as confirmed, notify us during the service or within 48 hours after it ends, with evidence where possible. Where the shortcoming is our responsibility we offer a proportionate remedy: partial refund, replacement service, or future booking credit. Complaints raised only after the guest has left Turkey, without notice at the time, may not be accepted.
10. Groups, MICE and sports
Rooming lists, name changes, pitch or tee-time holds and venue deposits follow the group contract. That contract’s release dates override Section 3. After a hotel or venue cut-off, cancelled rooms or slots are charged in full unless the supplier releases the cost.
11. Insurance
This policy is not travel insurance. Guests and partner agencies should hold cover for cancellation, interruption, medical care, luggage and delayed flights.
12. Governing law
This policy is part of our Terms & Conditions and is governed by the laws of the Republic of Turkey. Disputes: competent courts of Antalya.
13. Contact
Echo Sosyal Org. Taş. Turz. San. ve Tic. Ltd. Şti. — SABTOUR / SABDMC / Book 4 Bed Turizm Seyahat Acentası (TÜRSAB 12309)
Güzeloba Mah. 2192 Sok. No:3 İç Kapı No:2, Muratpaşa / Antalya, Türkiye
Tel: +90 242 324 13 24 · Fax: +90 242 324 13 25 · [email protected] · www.sabdmc.com
By paying a deposit or the balance, the guest and any sending agency accept this policy together with our Terms & Conditions.